About etech
About etech
Blog Article
Etech’s world-wide centers – Onshore, Nearshore, and Offshore, hold the capabilities to customise the answer that greatest in shape all of your needs. With Etech’s global outreach, Etech is often accessible to help your shoppers and supply reliable exceptional encounters.
a bunch of devoted leaders inside the contact Middle market who're passionate about earning a remarkable variation for our
About us Etech delivers future-technology BPO solutions. a worldwide minority-owned small business, Etech has created and trademarked how to show your facts into strategic insights. Leveraging the power of synthetic moreover human intelligence Etech improves schooling and coaching to target important behaviors producing improved buyer experiences and shareholder price. Etech launched in 2003 with only 400 workforce and a single Call center in Nacogdoches, Texas.
Etech can be an omnichannel buyer engagement options service provider for a lot of the entire world’s main and most revered brand names. The working experience Etech has received throughout a wide array of business verticals makes it possible for us to continuously supply Outstanding, particular consumer encounters.
find out more Life At Etech Etech believes in Doing the job tough and playing challenging and strives to create staff members really feel empowered and self-assured in The work They can be performing.
At QEval, we’re devoted to helping Get in touch with centers strengthen their overall performance by means of obvious, actionable insights. Our efficiency analytics experiences give you a detailed breakdown of agent things to do, buyer interactions, and operational bottlenecks, so you can make educated decisions that lead to measurable advancements. With QEval, you don’t just get studies—you can get the tools and recommendations to act on them.
Etech’s innovative technology remedies and seasoned leaders realize your organization requirements and figure out the strategic insights your brand name has to travel final results.
✅ unanticipated Added benefits over and above compliance Really don't miss this opportunity to remodel your contact center functions! Schedule a meeting with our experts:
Metrics like manage time, CSAT scores, resolution prices, and actionable insights are key to good results in check here 2024. absent are the times of focusing entirely on connect with quantity. Now, it’s about digging into the caliber of Just about every interaction and driving genuine benefits. willing to just take your call Centre functionality to the subsequent stage? Enroll at QEval University and ???? pay attention to Shawndra’s complete Perception here: #QEvalUniversity #PerformanceMetrics #CustomerExperience #AgentPerformance #CXLeadership
no matter whether it’s reducing simply call times, strengthening agent productiveness, or enhancing the overall purchaser knowledge, our options are developed to drive genuine benefits. Ready to see how QEval can make a big difference inside your functions? Contact us today to learn more. Contact Us: #QEvalPerformance #AgentOptimization #ContactCenterSuccess #OperationalEfficiency
The mixture of treatment, believe in and Strength brought to your company is what can make the tradition at Etech one of a kind. Our CEO commonly claims, “If we deal with our people, the figures will handle by themselves.”
Enhancing your Get hold of Centre’s overall performance doesn’t need to be complex. With QEval University, you’ll gain access to necessary equipment and coaching that offer accurate, measurable enhancements in agent effectiveness.
satisfy Malisha, a shining star on our Customer Service crew! From tackling tasks to experiencing fun team actions, Malisha knows how to keep the stability between get the job done and Engage in. Her favourable Angle and crew spirit make her a joy to operate with.
a bunch of devoted leaders in the contact center industry who're obsessed with producing a remarkable difference for our
Allow me to share only a few important options of what we provide: ✅ in depth insights into agent functionality by detailed analytics
Report this page